Refunds & Returns Policy

Overview

We want you to be completely satisfied with your purchase. Our refund and returns policy lasts 30 days from the date of purchase. If 30 days have passed, unfortunately, we are unable to offer a full refund or exchange.

To qualify for a return, the item must be unused, in its original condition, and include all original packaging.

Please note that certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers)
  • Newspapers or magazines
  • Intimate or sanitary items
  • Hazardous materials
  • Flammable liquids or gases

Additional Non-returnable Items

  • Gift cards
  • Downloadable software products
  • Certain health and personal care items

To complete your return, please provide a receipt or proof of purchase. Kindly do not send your purchase back to the manufacturer unless instructed.

Partial Refunds

In certain cases, only partial refunds may be issued:

  • Books with obvious signs of use
  • Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
  • Any item that is not in its original condition, has visible damage, or is missing parts due to reasons other than our error
  • Items returned beyond 30 days after delivery

Refunds

Once we receive and inspect your returned item, we will send an email notification regarding the approval or rejection of your refund. Approved refunds will be processed, and the credited amount will automatically be applied to your original payment method within a few business days.

Late or Missing Refunds

If you haven’t received your refund, please follow these steps:

  1. Check your bank account again.
  2. Contact your credit card provider, as refunds may take time to post officially.
  3. Reach out to your bank, as processing times can vary.

If you’ve done all of this and still have not received your refund, please contact us at .

Sale Items

Only full-priced items are eligible for refunds. Sale items are unfortunately non-refundable.

Exchanges

We replace items only if they are defective or damaged. If you need an exchange for the same item, please email us at and send your item to: .

Gifts

If your item was marked as a gift and sent directly to you, you will receive a gift credit equivalent to the return value. Upon receiving the returned item, we will mail a gift certificate to you.

If the item wasn’t marked as a gift, or the gift giver had the order sent to themselves to give to you later, we will send a refund to the gift giver, informing them of your return.

Shipping Returns

To return your product, please mail it to: .

Important Notes:

  • You are responsible for covering the shipping costs for returned items. Shipping charges are non-refundable.
  • For refunds, any return shipping costs may be deducted from the refund total.

The time it may take for exchanged items to reach you will depend on your location.

If returning high-value items, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Need Help?

If you have any questions or need further assistance with refunds and returns, feel free to contact us at .